Frequently Asked Questions
Everything you need to know about shopping with OBIOTIQUE.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Do you offer international shipping?
Yes, OBIOTIQUE ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I ensure I am choosing the right size or model?
Each product page includes a detailed description and a specific size guide or technical specification sheet to help you make the most informed purchasing decision.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption to protect your data and never store your full credit card information on our servers.